Return & Refund Policy

If you happen to receive defective or damaged tea, you can raise a returns and replacement query by sending an email to customerservice@indiastea.com within 30 days of the purchase. Be sure to attach an image of the item received so we can evaluate its condition.

If your return is accepted, we’ll send you a return shipping label, and the cost of return shipping will be deducted from the refund amount. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at customerservice@indiastea.com.

 

Upon receiving your tea

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus the cost of return shipment. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@indiastea.com.